Podcast

Mike Vogel: Earning the Right to Customer Loyalty

In this episode, we focus on customer care and loyalty in our fixed operations with Mike Vogel of Automotive Service Manager Coaching.

Mike Vogel’s career spans over 35 years. He has held positions as Prep Manager, Service Advisor, Service Manager/Director, Fixed Operations Director, and Corporate Fixed Operations Director. He offers Automotive Service Manager Coaching and consulting for Fixed Ops Vendors such as UpdatePromise, TraXtion, and RepairPal.

Automotive News:

Tesla Recalls

https://www.nbcnews.com/business/autos/tesla-recall-1-million-vehicles-automatic-windows-might-exert-excessiv-rcna48909

EV Charging Stations

https://www.msn.com/en-us/money/markets/all-50-states-get-green-light-to-build-ev-charging-stations-covering-75000-miles-of-highways/ar-AA12iOgr

New York Bans ICE

https://www.caranddriver.com/news/a41468778/new-york-state-gas-car-ban-2035/

New Car Sales

https://www.thedetroitbureau.com/2022/09/automakers-expect-to-enjoy-positive-results-in-september/#:~:text=Overall%20sales%20are%20expected%20to,1.5%20million%20units%20from%202021

Cybertruck

https://www.motortrend.com/news/elon-musk-tesla-cybertruck-float-water-claim-twitter/

Blog Post

https://dealertalk.io/converting-more-web-visits/

Get more leads with our vendor partner foureyes.io

https://lps.foureyes.io/free-trial?feac=ALL6TT

Create a better online experience for your service customers with our vendor partner FIXED OPS DIGITAL.

https://www.fixedopsdigital.com/online-marketing-solutions-for-your-fixed-operations-department/?utm_source=dtvms&utm_medium=referral&utm_campaign=partnership

Deliver a more personalized experience for your leads and customers with our vendor partner Covideo.

https://www.covideo.com/codirect/?utm_source=dealer-talk&utm_medium=referral&utm_campaign=auto

Speed up your lead response time with our vendor partner Calldrip.

https://www.calldrip.com/dtvms?hs_preview=xxAwWwPb-72725455961

Convert more website visits with our vendor partner RunMyLease.

https://www.runmylease.com/lead-generation-tools.html

Highlights:

00:00:00 Introduction

00:03:35 Automotive News

00:18:12 Blog Post of the Week

00:29:19 Mike Vogel

00:38:36 Longterm Customer Relationships

00:48:47 People-Friendly Employees

00:57:04 Generational Customer Loyalty

01:05:05 Don’t Overlook Tires!

01:19:07 The Next 5 Years

Connect: Mike Vogel https://www.linkedin.com/in/mike-vogel-5b342823 Mikevogel56@gmail.com

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